COVID-19 (Coronavirus) Update

Further to our update on 20 March 2020, we wish to once again thank you for your patience and loyalty as we strive to meet the unprecedented ongoing demand for our products across retail, wholesale and direct to consumer sales.

The ability to maintain supply to our customers remains our utmost priority, and we welcomed last Wednesday’s Federal Government announcement for the food production sector confirming the Commonwealth is guaranteeing Australia’s food production and supply chain will not be affected by coronavirus shutdowns.

Rest assured, our sites continue to work around the clock and our production levels have tripled. We remain committed to our efforts to meet increased demand and re-establish warehouse supplies of our products in order to get products back onto supermarkets shelves. We are continuing to work closely with our retailers to see products moved through the system with absolute priority, to give you, our valued customers, access as quickly as possible. To access information about retail outlets stocking our products, please visit our website, which we continue to update regularly.

In relation to our online store, we recognise the temporary suspension of this service and the unusual delay in filling online orders has been an inconvenience to our valued customers. We are currently finalising updates to our online store and filling back-orders where possible. We assure you bringing the website sales function back online is an absolute priority, and we will communicate with you once the online store is re-opened. Thank you for your continued patience.

Site access restriction continues at Strathalbyn and Bridgewater-on-Loddon factories to protect our staff and ongoing production and our sales direct to the public will remain closed for the foreseeable future.

The safety and wellbeing of our staff, our customers and the community remains our foremost priority and we extend our thoughts to the businesses and communities most deeply affected in these evolving and challenging times.

We will continue to communicate with relevant information and updates. In the meantime, please don’t hesitate to reach out via our website.

Tony van der EL